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September 8, 2010, Wednesday
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Going Beyond Customer Service
Issue No.4 Vol. No.2

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FEATURE 1

by:YK Tang

Project Management is not exclusive to large businesses, as SMEs can also reap the benefits from it   Doing business in this fast-paced, technology-driven, and highly competitive world has become tougher. Lower profitability coupled with faster

FEATURE 2

by:Cora Llamas

Ask a call center agent working for any of the two Philippine sites of Hinduja Global Solutions Ltd. (HGSL) who he/she works for and the surprising answer one gets is the name of the particular client he services on behalf of his employer.   "Th

FEATURE 3

by:Lynda C. Corpuz

Despite setbacks such as lesser time, smaller budgets, and fewer people, project managers are continuously rising up to the challenge     The facts and figures say it all. The 2008 Measuring and Improving Staff Performance study conducted b

FEATURE 4

by:Arthur F. Carmazzi

Why traditional leadership is no longer valid in the age of social networks   I stood in front of a group of senior managers of a major Malaysian company, ready to make a presentation on how they can transform their leadership skills. Everyone w

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